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Atlassian Acquires Percept.AI, Continues Investing In Jira Service Management Offering

Atlassian Company Plc (NASDAQ: TEAM), a number one provider of team collaboration and productivity instrument and the maker of Jira Machine, Confluence, Bitbucket, and Trello merchandise, has announced the acquisition of Percept.AI, an AI-powered digital agent technology provider, to develop frontline toughen capabilities in Jira Carrier Administration. This acquisition builds on its old investments in AI and machine finding out, designed to bring wonderful-in-class, seamless employee and customer toughen experiences at high shuffle, mandatory in this day’s digital and faraway-first world.

(List : Ogilvy )

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The tectonic shift to faraway work is right here to protect. As a result, enterprises are being compelled to rethink the capabilities and construction of their toughen skills. Every company, no topic size, needs to give responsive, personalized, high of the vary 24/7 digital toughen to customers and workers. The acquisition of Percept.AI is one more step in direction of providing better employee and customer experiences at a scale that empowers folks and streamlines processes with the ultimate tools. Percept.AI helps groups automate tier-1 toughen interactions and liberate IT groups to level of curiosity on extra advanced tasks. That’s the goal of a product relish Jira Carrier Administration which now has extra than 35,000 customers that come from nearly about every change.

Edwin Wong, Head of Product Administration for Jira Carrier Administration, Atlassian mentioned, “By integrating Percept.AI with Jira Carrier Administration, toughen groups will have the option to bring worthy service even sooner and, extra importantly, at scale. Our broader vision is to map a unified platform for any kind of toughen and repair desk. This acquisition further advances Jira Carrier Administration’s clear experiences, enabling seamless chat-essentially based fully fully conversations between customers and agents.”

“Over the final several years, Atlassian has invested in building predictive, clear experiences into its merchandise, with the goal of constructing groups extra productive. Our innovations in AI and machine finding out already energy predictive sigh assignment, predictive triage, lustrous automation, and personalized search results in Jira Carrier Administration this day,” he further added.

Atlassian received Percept.AI for its ability to imprint most of the context at the encourage of a toughen seek info from. Its conversational AI engine analyzes and understands intent, sentiment, context, and profile records to personalize interactions. The transition from digital to a human agent is seamless, enabling a human to maintain elephantine context into the dialogue and protect up the assign the agent left off. Plus, the technology learns from every interplay by leveraging a fabulous-in-class Natural Language Processing (NLP) engine with over 95% accuracy.

As its sixth ITSM acquisition within the final three years (Opsgenie, Mindville, ThinkTilt, Chartio, and Halp), this funding represents essentially the most up to the moment step for Atlassian in direction of a means forward for service administration that AI and clear experiences drive. 

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